Ticket Tool alternative: HurixBot for your Discord tickets
Ticket Tool is a widely used bot dedicated to tickets. HurixBot offers a complete, free ticket module, in English and French, inside a bot that also runs the rest of your server.
Information checked on November 11, 2026 on the official sites listed at the bottom of the page. Bots' plans change: check them at the source before choosing.
Ticket Tool at a glance
Ticket Tool is a Discord bot dedicated to support tickets. Its documentation states more than 4.6 million active servers. It is set up from a web dashboard or with commands, and offers panels as buttons, dropdown menus, commands or threads, with forms, claiming, transcripts, logs and automations.
The bot is free; its FAQ mentions a Premium subscription at $8 a month or $66 a year. According to its documentation, some features are Premium-only, such as the claim commands ($claim) and automations, as well as statistics beyond 7 days.
What HurixBot offers for tickets
- panels with a single button, up to 25 buttons, a dropdown menu or a parent panel;
- interactive forms with follow-up questions and a pinned summary;
- claiming with expiry and a queue, transfer between staff members or to another panel, priorities;
- transcripts readable in the dashboard, with an adjustable retention period;
- satisfaction reviews from 1 to 5 stars and staff statistics you can export to PDF or CSV;
- advanced filters to find any ticket.
All of these features are free: at HurixBot, no module is reserved for paid plans, they only raise some limits. The details are on the Tickets module page.
One bot for your whole server
Ticket Tool focuses on tickets. HurixBot brings together, in the same dashboard, automatic moderation, captcha and anti-raid, music, levels, giveaways, welcome messages and many more modules. Fewer bots to invite, fewer permissions to manage.
What Ticket Tool does well
Ticket Tool is a proven specialist, with a large server base, thread panels and detailed documentation. If all you need is tickets, it's a solid choice. HurixBot is for those who want a free, bilingual tool that also covers the rest of the server.
Switching to HurixBot
Add HurixBot, rebuild your panel in the Tickets module (the tickets tutorial, in French, guides you), post it in your support channel, then remove the old panel. Both bots can live side by side during the switch.
Comparison at a glance
| Criterion | HurixBot | Ticket Tool |
|---|---|---|
| Price | Free, every feature; paid plans for higher limits | Free; Premium at $8/month or $66/year (official FAQ) |
| Panel types | Button, up to 25 buttons, menu, parent panel | Button, menu, command, thread |
| Forms | Yes, with follow-up questions | Yes |
| Claiming | Yes, free | Yes; $claim commands marked Premium in the docs |
| Transcripts | Dashboard + text file, adjustable retention | HTML file, up to 1,000 messages (docs) |
| Satisfaction reviews | Yes, 1 to 5 stars | Not mentioned in the documentation checked |
| Language | English and French | Documentation in English |
| Other modules | Moderation, anti-raid, music, levels, giveaways… | Specialised in tickets |
Information about Ticket Tool taken from its official documentation on 11/11/2026; its pricing page could not be read.
Frequently asked questions
Is HurixBot free like Ticket Tool?
Yes, every HurixBot ticket feature is free, including claiming, forms, transcripts and reviews.
Can I keep Ticket Tool and HurixBot at the same time?
Yes, both bots can live side by side: you can prepare your HurixBot panels before removing the old ones.
Will my old Ticket Tool transcripts be imported?
No, there is no import: HurixBot keeps the transcripts of tickets opened with it. Keep your old transcript files if you need them.
Go further
You may also like
- Discord tickets worthy of a real support deskCustom panels, forms, claiming by your staff, transcripts and satisfaction reviews: HurixBot turns your server into a help desk, without a single line of code.
- DraftBot alternative: HurixBot, another French Discord botDraftBot and HurixBot are two all-in-one Discord bots made in French. Here is what they share, what sets them apart, and how to choose for your server.
- MEE6 alternative: HurixBot, every module for freeMEE6 is one of the most used Discord bots in the world. HurixBot takes another approach: all of its modules are free, in English and French.
Sources
Ready to try HurixBot?
Add the bot in two clicks, then set up each module from the dashboard, without writing a single line of code.